Trambus Open

About Us

The Company

A subsidiary company of the City of Rome's Trambus Group, Trambus Open S.p.A., was jointly founded in 2003 by Trambus S.p.A., operator of Public Transport services in the Roman territory, and Les Cars Rouges, industry leaders of double decker bus-based tourism services in Paris.

Thanks to the quality and quantity of its services, Trambus Open is an industry leader not just in double decker bus-based tourism services, but in Italy as well.

President

Antonio Galano

Representative Councillor

Arcangelo Spagnoli

Board of Directors

Chairman

Antonio Galano

Members

El- Azm Abdallah

Arcangelo Spagnoli

Board of Auditors

President

Adalberto Capurso

Active Members

Pasquale Nardella

Francesco Matrone

Alternate Members

Pierpaolo Lanzone

Corporate Quality Policy

TRAMBUS OPEN S.p.A. is committed to providing a touristic transportation service based on the criteria of low cost, efficacy and efficiency.

In this context, the Company has identified the standard UNI EN ISO 9001:2008 guidelines that inspire and align their strategic choices to make:

• a reliable touristic transportation service, able to meet the needs of customers;
• pursue the continuous improvement of services, taking into account the best available technology consistent with the resources used.

The company therefore strives to achieve the following Objectives:

• Customer Satisfaction
  Regularly monitor the level of customer satisfaction in order to adapt the services offered in terms of quality and quantity, and promptly resolve any complaints and inefficiencies.
• Staff Satisfaction and Development
  Listening to employees, reinforcing the sense of belonging through the active and responsible participation necessary to create a thriving enterprise culture. Increase the abilities and professionalism of staff and cabin crew through an ongoing commitment to skills development.
• Communication
  Disseminate to employees via appropriate channels the company strategies and performance, the principles expressed in the Corporate Quality Policy.
• Quality, Efficacy and Efficiency Monitoring
  measure processes using appropriate indicators in order to analyze and verify the levels of efficiency and efficacy as well as to bring about eventual corrections.
• Mandatory Compliance
  comply with the requirements of the law, regulations, safety standards, industrial hygiene, and environmental protection as well as the voluntary adoption of legislation.
• Awareness campaign and monitoring of suppliers and contractors
  The quality of external suppliers has the same value as the quality persued in internal assets. For this reason, suppliers and contractors are selected and evaluated through a set of key performance indicators which draw on the quality of the provision of services . The company is committed to raising awareness and constantly monitoring the conduct of suppliers and contractors, identifying areas for collaboration as well as encouraging and supporting its partners so that they adopt behaviors and / or choices marked by the continuous improvement of services and processes, further benefiting the customer
• Commitment to continuous improvement
  The entire organization is committed to continually improving both the services offered to customers as well as business performance in terms of structures, transportation efficiency, work environments, internal and external customer satisfaction, and punctual service.

The management of TRAMBUS OPEN S.p.A. is committed to establishing all measures and resources necessary in the pursuit of these objectives and general principles, consistent with the approach to continuous improvement of business performance in accordance with the principles of quality. In order to successfully achieve the business obnectives, all employees are directly involved and expected to contribute as an agent of change.

The Fleet

The fleet is comprised of traditional double-decker buses and single deck topless buses, with 26 buses in total.

In Numbers

Since its inception, Trambus Open has transported more than 2.5 million tourists throught the wonders of Rome.